LG REFRIGERATOR CLASS ACTION SETTLEMENT

BENTLEY, ET AL. V. LG ELECTRONICS U.S.A., INC.

Case No. 19-CV-13554 (D.N.J.)

UNITED STATES DISTRICT COURT FOR THE DISTRICT OF NEW JERSEY

See if you own a Covered Model

If You Own an LG Refrigerator, Your Rights May Be Affected by a Class Action Settlement

SUMMARY OF SETTLEMENT BENEFITS
FOR PAST AND FUTURE NO-COOLING EVENTS

CLICK HERE TO FILE A CLAIM ONLINE NOW

What If My LG Refrigerator Experienced No-Cooling Events In The Past?

SUMMARY OF RECOVERABLE AMOUNTS

No Additional Proof: You can submit a Claim Form with only a statement under oath without additional proof and you will be eligible for the following cash payments:

With Additional Proof: If you submit a Claim Form with additional proof, meaning receipts, invoices, photographs, payment card records, inspection records, insurance records, or other reasonable documentary proof, you will be eligible for a larger cash payment, including the following:

To receive the maximum recovery available to you under the Settlement, you must support your claim with receipts, invoices, photographs, payment card records, inspection records, insurance records, or any other available proof.

CLICK HERE TO FILE A CLAIM ONLINE NOW

What If My LG Refrigerator Experiences No-Cooling Events In The Future?

  1. creating and maintaining a dedicated customer care team to address No-Cooling Events experienced by Settlement Class Members on a timely and expedited basis, with live operator support during regular business hours, sufficient to handle call volume without unreasonable delay. To utilize this live operator support, call or email:

    LG Electronics Alabama
    201 James Record Rd.
    Huntsville, AL 35824
    Telephone: 1-800-243-0000

  2. increasing the number of LG-employed repair technicians (which has more than doubled since 2019), and using commercially reasonable best efforts to maintain an adequate service network, expand its nationwide coverage, and ensure that LG meets or exceeds industry standards for responding to requests for warranty service;
  3. creating and maintaining a new program designed to provide incentives for faster repair service without sacrificing quality of repair, including a commitment that LG will undertake commercially reasonable best efforts to ensure that a LG-employed repair technician or an Authorized Repair Service Provider, as available, arrives at a Settlement Class Member’s home as quickly as is practicable, within seven (7) days of receiving the Settlement Class Member’s initial request for service, and with all necessary parts on hand;
  4. developing a new mobile service application for the use of service technicians, including both LG-employed repair technicians and Authorized Repair Service Providers, to improve accuracy in the diagnosis of problems with LG Refrigerators;
  5. investing in efforts to develop and upgrade parts and software to improve the cooling performance of LG Refrigerators;
  6. implementing a proactive consumer outreach program to follow up on U.S. consumers’ satisfaction level regarding LG Refrigerators and service performed on them; and
  7. enhancing LG Customer Care to provide Settlement Class Members that experience multiple No-Cooling Events during the warranty period as extended by the Settlement Agreement, payments as set forth in the schedule below, subject to LG’s verification that the cause was not the result of a Non-LG Cause. Settlement Class Members who experience multiple No-Cooling Events will be notified by LG for their eligibility for such payments and the amounts of the payments and shall be provided with a form for submitting claims for such payments.

ENHANCED CUSTOMER CARE PROGRAM
PAYMENTS FOR FUTURE NO-COOLING EVENTS

  1. Settlement Class Members who experience three (3) or more No-Cooling events shall receive at a minimum $500 up to the purchase price (considering usage period);
  2. Settlement Class Members who experience a delay of more than thirty (30) days for a repair by LG or an Authorized Repair Service Provider shall receive at a minimum $400, up to the purchase price (considering usage period); and
  3. Property Loss will be reimbursed up to $3,500, upon submission of reasonable proof.
  4. Payments to Settlement Class Members under the Enhanced Customer Care Program will be made in cash and sent directly by LG to qualifying Settlement Class Members within a commercially reasonable period, as needed for verification, provided that, in no event shall the payment be made later than 60 days from the receipt of an Enhanced Warranty Claim Form.
SUMMARY OF YOUR LEGAL RIGHTS AND OPTIONS DEADLINE

SUBMIT A CLAIM

The only way to get a payment for past No-Cooling Events related to your LG Refrigerator. January 11, 2021

EXCLUDE YOURSELF

Get no payment. This option allows you to keep your right to bring another lawsuit against LG for claims related to this case. If you opt out, you will not be bound by the terms of the Settlement, but you will also not be entitled to submit a claim for benefits from the Settlement. November 23, 2020

COMMENT ON OR OBJECT TO THE SETTLEMENT AND/OR ATTEND A HEARING

You can write to the Court about why you like or do not like the Settlement, and you may also choose to attend the Final Approval Hearing on December 15, 2020 at which time the Court will decide whether to grant final approval of the Settlement, with or without your own attorney. November 23, 2020

DO NOTHING

Get no payment. Give up rights. No Deadline